Shipping policy

Shipping Policy

Forever Engraved is a trading name of Winelover Limited.

1. Delivery Within Ireland

We deliver personalised and engraved products throughout Ireland using An Post.

Our standard delivery charge is:

€7.99 per order

A tracking number will be provided to the customer once the order has been dispatched.

2. Production & Processing Times

As every Forever Engraved product is individually personalised and engraved, time is required to prepare your order before it is dispatched.

Our estimated production time is:

1–3 working days

Production begins once your order has been successfully received and the required personalisation details have been confirmed.

During particularly busy periods, including Christmas, Valentine's Day, Mother's Day, Father's Day and other seasonal occasions, production times may be longer than our standard estimate.

3. Delivery Times

Once your order has been dispatched, the estimated An Post delivery time within Ireland is:

1–3 working days

Please note that delivery times are estimates and are not guaranteed delivery dates.

The total estimated time from placing your order to delivery is therefore generally:

2–6 working days

This consists of:

Production: 1–3 working days
An Post delivery: 1–3 working days

4. Tracking

Once your order has been dispatched, you will receive tracking information for your order.

You can use the tracking information to monitor the progress of your delivery through An Post.

Please allow some time for tracking information to become active following dispatch.

5. Delivery Delays

Forever Engraved uses An Post as its delivery agent and is not responsible for delays caused by An Post or other circumstances outside our reasonable control.

Delivery times may be affected by:

  • High postal volumes

  • Seasonal demand

  • Weekends and public holidays

  • Severe weather

  • Industrial action

  • Postal or transport disruption

  • Operational issues within the An Post network

  • Other circumstances beyond our reasonable control

Seasonal variations apply, particularly during periods of high demand such as Christmas and other major gifting occasions.

If your order has been dispatched and appears to be delayed, please first check the tracking information provided. We will assist with reasonable enquiries where appropriate.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Forever Engraved cannot accept responsibility for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

Please check your delivery details carefully before completing your order.

7. Orders Required for a Specific Date

If your order is required for a birthday, wedding, anniversary, Christmas, Valentine's Day or another specific occasion, we recommend placing your order well in advance.

Our production and delivery times are estimates and cannot guarantee delivery by a particular date unless we have expressly confirmed this with you in writing.

This is particularly important during periods of high seasonal demand.

8. Damaged Deliveries

Damage in Transit

All items are carefully checked and securely packaged before leaving Forever Engraved. However, despite our best efforts, damage may occasionally occur during delivery. Any damage in transit must be reported to us within 24 hours of receiving your order, together with details and, where possible, photographs of the damaged item and packaging. Damage reported outside this timeframe will be assumed to have occurred while the goods were in the possession of the customer and may not be accepted as a transit damage claim.

9. Contact

If you have a question about your delivery or tracking information, please contact Forever Engraved through the contact details provided on our website.

Forever Engraved
A trading name of Winelover Limited

Delivery Agent: An Post
Delivery Charge: €7.99
Estimated Production: 1–3 working days
Estimated Delivery: 1–3 working days
Estimated Total: 2–6 working days
Tracking: Provided on dispatch

Last updated: August 2026