Refund policy

Returns & Refund Policy

Forever Engraved

At Forever Engraved, every glass is personalised and engraved specifically to your requirements. Because personalised products are made especially for you, our returns and cancellation policy differs from that which applies to standard, non-personalised products.

Cancellation Before Engraving

You may request cancellation of your order before your glass has been engraved.

Where cancellation is requested before engraving has commenced, we will provide a full refund to the original payment method.

Once engraving has commenced, the order is considered personalised and made to your specification. At this stage, the order cannot normally be cancelled or refunded simply because you have changed your mind.

Personalised & Engraved Products

Because each engraved glass is individually personalised, we cannot accept returns or provide refunds where the engraving has been completed correctly and the product matches the personalisation details confirmed when the order was placed.

This includes changes of mind, incorrect personalisation details supplied by the customer, or dissatisfaction with the personalisation where the engraving has been carried out correctly according to the order.

Please check your personalisation details carefully before completing your order.

Engraving Faults

We take great care to ensure that every engraving meets our quality standards. If your glass arrives with a genuine fault caused by the engraving process, please contact us as soon as possible and provide photographs showing the issue.

Where an engraving fault is confirmed, our preferred solution is to provide you with a replacement glass engraved correctly and free of charge.

We will arrange the replacement as quickly as reasonably possible and, where necessary, provide instructions for returning the faulty item at our expense.

Damaged or Incorrect Items

If your order arrives damaged, or you receive an item that does not match the order you placed, please contact us promptly with photographs of the item and packaging.

We will investigate the issue and, where appropriate, provide a replacement at no additional cost.

Our Replacement Policy

Our standard remedy for an engraving fault or an error on our part is a replacement glass rather than a refund.

We will always aim to resolve problems quickly and with as little inconvenience to you as possible.

Nothing in this policy affects your statutory consumer rights. Where goods are faulty, not as described, or otherwise do not conform to the contract, your rights under applicable Irish consumer law continue to apply.