Legal notice

Legal Policy

Forever Engraved is a trading name of Winelover Limited.

This Legal Policy applies to the use of the Forever Engraved website and should be read together with our Terms & Conditions, Shipping Policy, Returns & Refund Policy and Privacy Policy.

1. Website Ownership

The Forever Engraved website, including its content, design, branding, photographs, graphics, logos, text, product descriptions and other materials, is owned by or licensed to Winelover Limited trading as Forever Engraved.

All rights are reserved unless otherwise stated.

2. Use of This Website

You may use this website for lawful purposes and in accordance with these policies and our Terms & Conditions.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the operation or security of the website.
Copy, reproduce or commercially exploit website content without permission.
Use website content, images, branding or designs in a way that could mislead or confuse customers.
Introduce malicious software, viruses or other harmful material.

We reserve the right to restrict or suspend access to the website where we reasonably believe that it is being misused.

3. Intellectual Property

All intellectual property relating to Forever Engraved, including our name, logo, branding, designs, photographs, graphics, website content and original product designs, belongs to Winelover Limited or is used under appropriate licence.

Nothing on this website grants you any ownership or licence to use our intellectual property unless expressly stated.

Unauthorised reproduction, modification, distribution or commercial use of our content is prohibited.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on the website are accurate and current.

However, minor variations may occur between photographs displayed online and the actual product received.

Glassware is manufactured and finished individually and may contain minor variations arising from the manufacturing process.

Personalised engraving is also a physical process and the appearance of an engraving may vary slightly between individual items.

Such variations do not necessarily constitute a product fault.

5. Website Availability

We aim to keep the Forever Engraved website available and operating correctly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.

6. Website Security

We take reasonable steps to maintain the security of our website.

However, no internet transmission or website can be guaranteed to be completely secure.

You use the website at your own risk and should take appropriate precautions when accessing websites or providing information online.

7. External Websites & Third Parties

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information.

Forever Engraved does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms of use.

Your use of third-party websites is subject to the terms and policies of those websites.

8. Customer-Supplied Content

Where you submit text, images, photographs, logos, artwork or other material for personalisation or engraving, you confirm that you have the necessary rights and permissions to use that material.

You remain responsible for ensuring that material supplied by you does not infringe the copyright, trademarks, privacy rights or other rights of another person or organisation.

We reserve the right to refuse or cancel a personalisation request where we reasonably believe that the requested content may be unlawful or infringe the rights of a third party.

9. Accuracy of Information

While we take reasonable care to ensure that information on our website is accurate, we do not guarantee that all information will always be complete, current or free from errors.

This may include occasional errors relating to:

Product descriptions
Product availability
Prices
Images
Delivery information
Promotional information
Website content

Where an obvious error is identified, we reserve the right to correct it.

If an error materially affects an order that you have placed, we will contact you where reasonably possible and deal with the matter in accordance with applicable consumer law.

10. Limitation of Liability

Nothing in this Legal Policy excludes or limits any liability that cannot legally be excluded or limited under Irish law.

Nothing in this policy affects your statutory consumer rights.

Subject to those limitations, Forever Engraved will not be responsible for losses arising from:

Temporary website unavailability
Technical failures outside our reasonable control
Third-party website failures
Internet or telecommunications failures
Delays caused by third-party service providers
Unauthorised access resulting from circumstances outside our reasonable control

Our liability in relation to products purchased from us is governed by our Terms & Conditions and applicable consumer protection legislation.

11. Events Beyond Our Reasonable Control

We will not be responsible for delay or failure to perform an obligation where the cause is outside our reasonable control.

This may include, without limitation:

Severe weather
Natural disasters
Fire
Flood
Industrial disputes
Postal or courier disruption
Transport disruption
Government restrictions
Supply-chain disruption
Technical failures
Cyber incidents affecting third-party providers
Other circumstances outside our reasonable control

Where reasonably possible, we will take appropriate steps to minimise the effect of such circumstances.

12. Consumer Rights

Nothing contained in this Legal Policy, or elsewhere on our website, is intended to remove, restrict or reduce any statutory rights available to consumers under Irish or applicable European Union law.

Where a provision of this Legal Policy conflicts with a mandatory legal right, that legal right will prevail.

Our Terms & Conditions and Returns & Refund Policy provide further information regarding orders, personalised products, cancellations, returns, replacements and refunds.

13. Privacy

Personal information collected through the Forever Engraved website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, stored and protected.

14. Governing Law

This Legal Policy is governed by the laws of Ireland.

Any dispute relating to the use of this website will be subject to the jurisdiction of the Irish courts, subject to any mandatory consumer protection rights or jurisdictional protections that may apply.